Data deletion
Deleting your data
If you have connected a Shopify store, a Meta account (Facebook or Instagram), TikTok, or Google Analytics to VYVO OS, you can have the data we hold removed at any time. There are two ways to do it.
Last updated 31 July 2026
Disconnect inside VYVO OS
The fastest route, and it takes effect immediately.
- Sign in at app.vyvo-os.com
- Open Settings → Keys & Config
- Find the connection you want removed and choose Disconnect
Disconnecting revokes the access tokens we hold for that account straight away. We stop reading from it and stop posting to it from that moment on.
Ask us to delete it
To remove your account and everything associated with it, email us from the address on your VYVO OS account:
Use the subject line Data deletion request and tell us which connected accounts you mean, or say “everything”. We will confirm we have received it within two business days and complete the deletion within 30 days.
What gets deleted
- Access tokens and refresh tokens for every platform you connected
- Account identifiers we stored to keep the connection working — your Page, Instagram, ad account, TikTok and Analytics property IDs
- Performance and engagement figures we retrieved from those accounts
- Your product catalogue, campaigns, creatives and captions held in your workspace
What we keep, and why
Records we are required to retain for tax, accounting or fraud-prevention purposes, and aggregate statistics that cannot be traced back to you or your business.
Posts already published to your own Facebook, Instagram or TikTok account live on those platforms, not on ours. Deleting your VYVO OS data does not remove them — delete those directly in the app you published to.
Questions
Write to privacy@vyvo-os.com and a person will answer.